Terms and Conditions

GENERAL TERMS AND CONDITIONS: 

• To be eligible for these promotions, payment of the hearing aids must be made at time of fitting. 
• To the extent permitted by law Amplifon can amend, vary, suspend or terminate these terms and conditions with 14 days notice. 
• All offers are available in conjunction with Humm payment plans. Humm terms and conditions apply – see https://www.shophumm.com.au/terms-and-conditions. 
• Discount offers are not available with any other offer. 
• The promotions are not available to Amplifon employees in combination with existing benefits. 
• Conditions apply under the Australian Government Hearing Services Program. 

(1) Refer A Friend 

• New customers that are referred to Attune by a friend are offered 30% the full price of available hearing aid technology during their appointment. 
• The 30% discount is available to hearing aid technology for available products at time of fitting from level 2-5. Offer does not include free to client devices. 
• Fully Subsidised OHS devices are excluded 
• 30% off discount honoured to any new customer to Attune when the referred person completes a free hearing check and quotes the existing customer (friend) that has referred them to Attune, and that customer is successfully identified in the Attune customer list 
• The referred person must be: 
  • New to Attune (has not purchased a prescription product in the previous 8 years and has not completed a hearing check or assessment in the previous 2 years) 
  • Over the age of 18 
• Attune reserves the right to change or end the program at any time without notice or notification. Valid at all Attune Hearing clinics. 
• Offer is valid for all private pay and HSP customers, Binaural and Monaural. 
• Offer cannot be used in conjunction with any other promotion or offer. Valid for one fitting per person. 
• Cannot be used for Work Cover and insurance fitting claims. 
• Fitting and payment for purchase must be made together for discount to be valid. 

(2) Retired and Former Police Association of NSW Partnership 

• Offers available to active membership holders of the Retired and Former Police Association of NSW.Comprehensive hearing assessment at no cost 
• Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program. 
• Private clients with an active RFPA membership will receive a comprehensive hearing assessment free of charge
  
  20% discount 
• 20% discount excludes devices fully subsidised by the Australian Government Hearing Services Program (HSP). 
• For HSP eligible clients, the 20% discount will apply to the balance owing on devices once any applicable HSP funding is applied. 
  • Valid for one fitting per person. 
  • Cannot be used in conjunction with any other offer. 
  • Amplifon Group reserves the right to change these conditions at any time. 
  • Offers available at Amplifon Australia, Bay Audio and Attune. 

(3) Free Trial up to 7 days 

• Free trial is subject to a hearing assessment with hearing loss identified 
• In the event that the hearing aid/s are damaged or not returned, Attune reserves the right to charge the client up to 100% of the value of the device/s. 
• Trial is for up to 7 days. 
• Free trial excludes devices fully subsidized by the Hearing Services Program 
• 7 day trial begins on the date of the fitting. 
• Attune remain the owner of the hearing aid/s during the trial period and until such time they are paid in full. 
• The client may not reassign, transfer and/or sell the hearing devices. 
• The client agrees to:
  o Follow instructions provided by Attune for the proper use of the hearing aids.
  o Use the hearing device/s solely for the purpose for which they are intended to be used.
  o Properly store the hearing device/s in their storage container provided by Attune, when not in use.
  o Not do any act which is likely to damage or alter the condition of the hearing device/s 

(4) AIA Health Members 

General terms & conditions: 

• Conditions apply under the Australian Government Hearing Services Program (HSP) 
• Offer available throughout the partnership of AIA & Amplifon 
• Offers cannot be used in conjunction with any other offer 

AIA Health Members Offer 

• Offers available to active AIA Health Members. 
• AIA Health Members = “any person covered under a private health insurance policy issued by AIA and aged 18 years or over” 

Comprehensive hearing assessment at no cost
1. Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program.
2. Private clients with an active AIA Health membership will receive a comprehensive hearing assessment free of charge
20% discount
1. 20% discount excludes devices fully subsidised by the Australian Government Hearing Services Program (HSP).
2. For HSP eligible clients, the 20% discount will apply to the balance owing on devices once any applicable HSP funding is applied.

• Valid for one fitting per person. 
• Cannot be used in conjunction with any other offer. 
• Amplifon Group reserves the right to change these conditions at any time. 
• Offers available at Amplifon Australia, Ampli Retail Australia, Bay Audio and Attune stores. 

(5) SMS Messaging Terms & Conditions 

Attune Hearing | 150 George St Level 11 Parramatta NSW AU 2150 

General 

When you opt-in to the service, we will send you a message to confirm your signup. 

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Attune Hearing. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. 

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Attune Hearing. Attune Hearing reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Attune Hearing also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent 

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages. 

Your consent to receive marketing messages is not a condition of purchase. 

Carriers 

Carriers are not liable for delayed or undelivered messages. 

Cancellation 

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Attune Hearing again, just sign up as you did the first time and Attune Hearing will start sending messages to you again. 

Info 

For support regarding our services, email us at medical@attune.com.au or, if supported, text \”HELP\” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Attune Hearing, you may also access instructions on how to unsubscribe and our company information by following that link. 

Transfer of Number 

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \”STOP\” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at medical@attune.com.au. The duty to inform us based on the above events is a condition of using this service to receive messages. 

Privacy 

If you have any questions about your data or our privacy practices, please visit our https://www.attune.com.au/privacy-policy/. 

Messaging Terms Changes 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes. 

(6) Sounds of Luxury Promotion (July – December 2026)  

1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and the Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and the Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise. 
2. The Promotion commences on the Start Date and ends on the End Date (“Promotional Period”). Where applicable, entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt. 
3. Valid and eligible entries will be accepted during the Promotional Period. 
4. Employees (and their immediate family members) of the participating venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. “Immediate family member” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin. 
5. All reasonable attempts will be made to contact each winner. 
6. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize within a reasonable time, as specified by the Promoter, they will forfeit the prize and the Promoter is not obliged to offer a substitute prize. 
7. Where entry is allowed by purchase or subscription, the cost of the product or service is no greater than the cost would be without the opportunity to participate in the Promotion. 
8. The value of the prizes is accurate and based upon the recommended retail value of the prizes where applicable (inclusive of GST) at the date of publication. The Promoter accepts no responsibility for any variation in the value of the prizes after that date. 
9. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter. 
10. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification, subject to any written directions of a regulatory authority.  
11. No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider. 
12. Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner. 
13. Entrants’ personal information will be collected by the Promoter directly or through the Promoter’s agents or contractors. Personal information will be stored on the Promoter’s database. By entering, entrants consent to the Promoter using this information for future marketing purposes regarding its products, including contacting entrants electronically. The Promoter collects personal information about entrants to run this Promotion and may disclose entrants’ personal information to its related entities and to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion. This may include disclosures to organisations outside Australia including in places such as the Philippines. The Promoter may also disclose entrants’ personal information to the State and Territory lottery departments as required under the relevant lottery legislation. By entering, entrants consent to receive email or SMS messages from the Promoter without any functional unsubscribe facility if they relate primarily to the conduct of this Promotion. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. The Promoter’s Privacy Policy (see https://www.amplifon.com/au/privacy-policy) includes information about: (a) how an entrant can seek access to the personal information the Promoter holds about them and seek correction of the information; and (b) how to complain about a privacy breach and how the Promoter will deal with such a complaint. 
14. For the purposes of public statements and advertisements, the Promoter may only publish the winner’s surname, initial and postcode of residence. 
15. The Promoter reserves the right to refuse to allow a winner to take part in any or all aspects of a prize, if the Promoter determines in its absolute discretion, that a winner is not in the physical or mental condition necessary to be able to safely participate in or accept the prize.  
16. It is a condition of accepting the prize that a winner may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize.  
17. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry in the event of any inconsistency. To the extent permitted by law the Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise. 
18. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). 
19. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may, in its sole discretion, cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation. 
20. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant’s details (including an entrant’s identity, age and place of residence). If a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter’s discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid. 
21. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. If there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision, acting reasonably, will be final. 
22. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence or willful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation). For the sake of clarity, this clause shall not apply where the Promoter has contributed to or caused such loss, expense, damage, personal injury or death and shall not apply to any liability which cannot be excluded by law (in each case the Promoter’s liability is limited to the minimum allowable by law). 
23. Unless otherwise specified, a prize is a single event for the winner (and where relevant their companion) and cannot be separated into individual events or components. 
24. The winner(s) will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them. 
25. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize. 
26. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights. 
27. Authorised under: ACT Permit No. TP 26/01337, NSW Authority No. TP/05154 and SA Permit No. T26/1031. 

(7) Your Choice Offer 

• Device must be purchased between 1st – 30th September 2026.  
• Purchase any eligible device and receive a discount.   
• Valid for one fitting per person.  
• Conditions apply under the Australian Government Hearing Services Program.  
• Eligible technology includes: GN ReSound & APL powered by GN ReSound, Oticon & APL powered by Oticon.  
• The discount schedule for HSP clients purchasing technology under a Private sale, is as follows: 
  Save up to $4,875 on level 5+ device purchase 
  Save up to $4,775 on level 5 device purchase 
  Save up to $4,225 on level 4 device purchase 
  Save up to $2,750 on level 3 device purchase 
  Save up to $1,750 on level 2+ device purchase  
• Discount amounts stated above are for binaural (i.e. double) hearing aids. Customers who purchase a monoaural (i.e. single) hearing aid, will receive half of the discount outlined above.  
• Not valid with other offer/s. 

(8) Attune Black Friday Offer 2026 Promotion 

Offer Period Ends: 11.59pm AEST on 30/11/26 

Offer: 

• Individuals who purchase an Eligible Hearing Device (defined below) from Attune Hearing clinic in Australia during the Offer Period will receive a discount on that device (see Eligible Devices and Discounts for details) and may also choose to upgrade to Attune Hearing’s four-year Loss & Damage Protection Package at a reduced price. 

Eligibility:  

• Offer is open to new and existing Attune Hearing customers.  
• Customers funded under the Australian Government Hearing Services Program (“HSP”) may take advantage of the offer only where they elect to purchase a device as a private sale, outside their HSP entitlement. 
• The offer is valid for one fitting per customer during the Offer Period. 
• Not valid with Work Cover, insurance fitting claims and/or other offer/s. 

Eligible Devices and Discounts: 

• The discount applied to the device depends on the technology level purchased, as set out in the table below.  
• The percentages shown apply to a binaural fitting (a pair of devices, one for each ear). Where a customer purchases a monaural fitting (a single device for one ear only), the discount available is half the percentage shown. 
• All savings are calculated against Attune Hearing recommended retail price (RRP) for the relevant device at the time of purchase. 

Damage and Protection Package Upgrade 

• With the purchase of an Eligible Hearing Device, customers can choose to upgrade to Attune Hearing four-year Protection Package (“Package”) at a reduced price.  
• The Package must be purchased within the offer period and applied to the hearing device/s purchased under this Offer. It cannot be added to a previous purchase, purchased separately, or transferred to another person or device.  
• Pricing for the upgrade is AUD$150 with a Level 3, 4, 5 or 5+ device. For monaural clients, the Package offer price is $75 for a Level 3, 4, 5 or 5+ device. 
• The Package runs for four (4) years from the date the Package is purchased.  
• Over that period, it provides a replacement device entitlement if a device is lost, damaged or otherwise needs replacing, with a 100% discount on the device’s RRP during the two (2) years of the Package, and a 40% discount on the device’s RRP during the third and fourth years. 
• The replacement will be a new device of the same or lower technology level (and, where available, from the same manufacturer).  
• Unused Package inclusions do not roll over from year to year and have no cash value. The Package is non-refundable once purchased, except where required by the Australian Consumer Law; if the eligible device is returned for a full refund within any applicable cooling-off period, the Package will also be cancelled and refunded. 
• The customer must return to the Attune Hearing store location of purchase to redeem entitlements under the Package. If this is not possible, the customer must contact the original store of purchase for further instructions. 
• Attune Hearing may decline a replacement where it reasonably suspects the claim is fraudulent, where the loss or damage was caused intentionally by the customer, or where the device has been altered, serviced or repaired by a person other than Attune Hearing or someone authorised by Attune Hearing. In the case of a lost or damaged device, Attune Hearing may require the customer to provide a statutory declaration attesting to the circumstances of the loss or damage as a condition of assessing a replacement claim. In this case, the customer will bear the cost of the statutory declaration. This replacement entitlement is provided as a contractual benefit of the Package and is not a contract of insurance. 
• If for any reason any aspect of this Offer is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, Attune Hearing may, in its sole discretion and subject to applicable laws, modify, suspend, terminate or cancel the Offer. 
• Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Claim restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence or wilful misconduct) in connection with taking part in the Offer or accepting or using any benefit provided under the Offer (including the Package). For the sake of clarity, this clause shall not apply where the Promoter has contributed to or caused such loss, expense, damage, personal injury or death and shall not apply to any liability which cannot be excluded by law (in each case the Promoter’s liability is limited to the minimum allowable by law).